At LennyLemons.com, we are committed to delivering an exceptional shopping experience to our valued customers. Our shipping policies are designed to provide transparency, convenience, and efficient delivery of our products. Please take a moment to familiarize yourself with our guidelines to ensure a smooth shopping journey:
- Shipping Duration: We source our products from various trusted suppliers to offer you a diverse and exciting range of items for your little ones. Our products can take up to 5 days for order processing and shipment, but are often quicker. Once shipped, we aim to get your products to you within 14 business days.
- Multiple Packages: It is not uncommon for your order to arrive in separate packages. Each package may have its own tracking number, and these packages might arrive on different days. Please be assured that this practice is normal and ensures the swift delivery of your items.
- Delayed Packages: In rare instances, packages may experience delays due to unforeseen circumstances such as weather, customs processing, or logistical challenges. If your package is facing a significant delay beyond the estimated delivery time, please feel free to reach out to our dedicated Customer Care Team for assistance.
- Package Protection: While we take great care to ensure your package's safe delivery, we recommend considering our package protection service during checkout. This service provides added coverage in case of lost or stolen packages.
- Lost or Stolen Packages: If you believe your package has been lost or stolen, please first check with your local postal service or courier. In the event that you purchased our package protection service, you may be eligible for a replacement. For assistance with lost or stolen packages, please contact us at firstname.lastname@example.org within 10 days of the package being marked as delivered.
- International Shipping: At this time, our free shipping offer is applicable to orders within the United States on orders above $75, unless a promotional code we offer lowers the free shipping minimum. Unfortunately, we do not offer free shipping for international customers.
- Order Modifications and Cancellations: Due to our swift order processing, we have a limited window for modifying or canceling orders. Please review your order carefully before completing the purchase. In the event that you need to modify or cancel an order, please contact us as soon as possible. We will do our best to assist you, but please note that changes may not always be possible.
Returns and Exchanges
We understand that shopping for your little ones can sometimes involve finding the perfect fit. Our aim is to make your return or exchange process as seamless and straightforward as possible. Please review the following guidelines to assist you in the event you need to initiate a return or exchange:
- Eligible Items: Unworn and unwashed items purchased within 30 days, along with a valid order number or email address, are eligible for return or exchange. Please note that personalized items, embroidered items, and items marked as "final sale" are non-returnable and non-exchangeable.
- Return Initiation: To initiate a return or exchange, please contact our Customer Care Team at email@example.com. You will receive a return label via email, which you should use within 14 calendar days from the date of receipt.
- Refunds and Store Credit: Upon receiving and processing your return, eligible items will be refunded to the original payment method or converted into store credit. All domestic gift returns will receive store credit. Shipping costs are not refundable.
- Exchange Process: If you wish to exchange an item, we will issue you a store credit that can be used for your new purchase. Shipping fees will not be refunded for exchanges.
- Packing Slip: Please include the original packing slip from your order with your return. This helps us process your return more efficiently. If no packing slip is included, your return might not be accepted.
- Resellable Condition: For a successful return or exchange, items must be in unworn, unwashed, and resellable condition. If items are significantly used or not in suitable condition, we reserve the right to refuse the return.
- Refund Processing Time: We strive to process returns promptly. You will receive a notification once your return has been processed. Please understand that during peak order periods, processing times may be longer.
- Original Shipping Charges: Refunds are for product costs only and do not include original shipping charges.
- Price Matching: We do not offer price matching on prior purchases.
- International Returns: Unfortunately, we do not offer returns or exchanges for international orders at this time.
For any questions or assistance regarding returns and exchanges, please don't hesitate to contact our dedicated Customer Care Team at firstname.lastname@example.org. Your satisfaction is our priority, and we are here to support you in finding the perfect pieces for your cherished little ones.
We appreciate your trust in LennyLemons.com and are dedicated to ensuring that your shopping experience is enjoyable and hassle-free. Your satisfaction is our priority, and we are here to assist you every step of the way.